Last updated: October 12, 2026

Vanteve is a municipal clerk product by HeyGov, Inc. The HeyGov, Inc. Privacy Policy is the full privacy policy for Vanteve, including how we collect and use information, your CCPA and GDPR rights, how to delete your data, and how we handle government and legal requests for data. This page covers the details that are specific to Vanteve.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at heygov@heygov.com.

Facebook Pages and Meta Platform Data

Vanteve offers an optional Facebook integration. A municipality can connect its official Facebook Page to its Vanteve account. Once connected, messages residents send to that Page arrive in the municipality's Vanteve request queue alongside requests from its website forms, and municipal staff can reply to the resident from Vanteve.

Our role

The municipality owns the resident data in its Vanteve account. When a municipality connects its Facebook Page, HeyGov, Inc. (the company behind Vanteve) acts as a service provider to that municipality, and processes information received from Meta only on that municipality's instructions and only to operate the service described in this section.

What we receive from Meta

When an authorized administrator of a municipality connects its Page, we receive:

• the Page's name, ID, category and profile image;

• a Page access token that allows Vanteve to read and send messages on behalf of that Page;

• the content of messages residents send to the Page, including text and any attachments;

• the Page-scoped ID, public profile name and profile picture of the resident who sent the message;

• message timestamps and delivery status;

• the Page metadata and engagement information needed to route, track and close a request.

We request only the permissions required to do this: pages_show_list, pages_read_engagement, pages_read_user_content, pages_manage_metadata, pages_manage_engagement, pages_messaging and pages_manage_posts.

How we use it

Information received from Meta is used only to:

• deliver a resident's message into the municipality's Vanteve request queue;

• allow municipal staff to assign, track, respond to and close that request;

• notify the resident on Facebook when their request is received, updated or resolved;

• maintain the municipality's own record of the request.

What we do not do with it

We do not sell, rent, or license information received from Meta. We do not use it for advertising or ad targeting, and we do not share it with data brokers or advertising networks. We share it only with the municipality whose Page received the message, and with the service providers that host and operate Vanteve on our behalf. We do not use the content of resident messages to train machine learning models.

How long we keep it

We keep information received from Meta for as long as the municipality's Vanteve account is active, and for up to 90 days after that account is closed. After that period we delete it. A municipality may ask us to delete it sooner; see Deleting your Data in the HeyGov, Inc. Privacy Policy.

Disconnecting a Page

A municipality can disconnect its Facebook Page at any time inside Vanteve, at Menu > City Settings > Integrations > Facebook > Disconnect. You can also remove Vanteve from the Page's connected business integrations at https://www.facebook.com/settings?tab=business_tools.

When a Page is disconnected we stop receiving new messages from it and we revoke the stored Page access token. To also have previously received message data deleted, follow the instructions in "Deleting your Data" in the HeyGov, Inc. Privacy Policy.

Our compliance

Our use of information received from Meta APIs follows Meta's Platform Terms and Developer Policies, including their limited use requirements.

Contact

HeyGov, Inc.
heygov@heygov.com
Toll Free: 1-888-HEYGOV1
Sturgeon Bay, Wisconsin